![]() On the other hand, informal communication channels are mostly verbal and it is often difficult to trace back their primary source. Additionally, formal communication channels are mostly present in written and documented form and so can be used as evidence to trace the right person for it’s responsibility. ![]() The sources of information extraction used for these channels are more reliable and trust worthy than informal communication channels. Reliability:įormal communication channels are used in day-to-day activities of an organization. However, senior management personnel may use informal communication to address operational level employees in order to convey an ad hoc message. As these decisions directly impact an organization’s performance at different levels, informal communication can’t be relied upon for decision making. This not only decreases the probability of errors but makes sure that management decisions are based upon accurate in-house or outsourced information. Management of a company mostly uses formal communication channels in their decision-making process. On the other hand, informal communication channels are unofficial and are not directly related to the day to day activities of the business, however employees of an organization may use these channels to perform their daily tasks along with formal communication channels. Larger businesses recruit special officers or personnel for efficient and timely dispersal of information in all directions of the organization including top-to-bottom and bottom-to-top. ![]() Operational activities:įormal communication channels are developed in order to regulate the day-to-day operational activities of a business. They serve as a medium for employees to meet their social, emotional and personal needs. Although informal communication channels exist in every organization, they are not officially used. ![]() The management is responsible for timely and accurate implementation of formal communication channels for smooth running of its organization. Usually, these communication channels are included within the job descriptions of individual employees and general standard procedures of a business. Meanings:įormal communication channels are those channels which are specifically designed in order to pave ways of information flow in an organization. The main points of difference between formal and informal communication are listed below: 1. Difference between formal and informal communication are some examples of informal communication. Peer-to-peer communication, verbal communication about job roles and company’s culture amongst employees, text messages, cultural slangs etc. It is also known as grapevine communication. In an establishment, such type of communication channels do not follow any fixed procedures and can flow in any direction. ![]() The kind of communication which flows freely and without any preset rules or regulations within an organization is known as informal communication. Some examples of formal communication include minutes of meetings, scheduled time sheets, attendance sheets, company portal emails etc. The organizations usually depend on this type of communication in performing its basic functions and activities. These are official channels of communication set in an organization and are important to follow at every level of hierarchy. The kind of communication in which the pathways for circulation of information and data within an organization are predefined and follow a specific red tape is known as formal communication. Definitions and meaning Formal communication: This article looks into the meanings of formal and informal communication and explains how the two communication channels differ from each other. Although information and data can be communicated either verbally or in writing, but based on its type, every organization has two segregated communication channels – formal and informal. The way in which ideas and information are disseminated within an organization determines the kind of specific communication patterns being used in that organization. Irrespective of the field or type of business, communication plays a pivotal part in the successful functioning of every organization. ![]()
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